Terms and Conditions
1. Introduction
Welcome to FitFuel! These Terms and Conditions govern your use of our subscription-based meal delivery service . By subscribing to our Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Service.
2. Services Provided
FitFuel provides a subscription-based meal delivery service offering healthy and nutritious meals. Each subscription includes:
Daily meal deliveries for the subscribed period.
Free shipping and packaging.
3. Subscription Plans
3.1 Available Plans
We offer a variety of subscription plans to cater to different dietary needs and preferences, including but not limited to:
Monthly Plan
Weekly Plan
Custom Plan with personalized meal options
3.2 Payment Terms
Subscription fees are paid upfront and cover the entire subscription period.
Payments can be made via available accepted payment method.
3.3 Billing
Subscription fees are non-refundable except under the conditions specified in the Refund Policy.
Taxes may apply as per local regulations.
4. Delivery and Shipping
4.1 Shipping Costs
We provide free shipping and packaging for all subscriptions.
Costs associated with shipping and packaging are non-refundable.
4.2 Delivery Schedule
Meals are delivered daily as per the agreed schedule.
Any delays or missed deliveries will be communicated promptly.
5. Refund Policy
5.1 Eligibility for Refund
Refunds are only applicable if the Service is canceled within 24 hours of the first delivery or if there is a significant issue with the Service not resolved by us.
5.2 Non-Refundable Costs
Shipping and packaging costs are non-refundable.
Costs for materials purchased in advance are non-refundable.
5.3 Refund Request Process
To request a refund, contact our customer support at contact@fitfuel.in.
Provide your subscription details and a reason for the refund request.
Refund requests are processed within 7 business days.
5.4 Partial Refunds
Partial refunds may be issued based on the proportion of services not provided.
6. Cancellation Policy
6.1 Customer Cancellation
Customers can cancel their subscription by providing a 24-hour notice.
Cancellations should be made through Original Payment method of cancellation.
6.2 Company Cancellation
FitFuel reserves the right to cancel subscriptions due to operational issues or other reasons.
In such cases, we will provide a pro-rated refund based on the unused portion of the subscription.
7. Customer Responsibilities
7.1 Accuracy of Information
Customers must provide accurate and complete information for the delivery of meals.
Any changes to delivery details should be communicated promptly.
7.2 Meal Consumption
Meals should be consumed within the recommended time frame for optimal quality and safety.
8. Liability and Disclaimers
8.1 Service Quality
FitFuel strives to provide high-quality meals but does not guarantee uninterrupted or error-free service.
8.2 Limitation of Liability
FitFuel’s liability for any damages is limited to the amount paid for the subscription.
9. Intellectual Property
All content and materials provided by FitFuel, including logos, images, and text, are the property of FitFuel and may not be used without permission.
10. Modifications
FitFuel reserves the right to modify these Terms at any time. Changes will be communicated through [method of communication] and will apply to all future subscriptions.
11. Governing Law
These Terms are governed by the laws of India. Any disputes arising from these Terms will be resolved in the courts located in Pune,Maharashtra, India.
12. Contact Information
For any questions or concerns regarding these Terms, please contact us at:
contact@fitfuel.in
